Frequently Asked Questions
1. How long will my order take to arrive?
Orders are usually prepared and dispatched within 1–3 working days. Once shipped via Royal Mail, delivery typically takes 2–4 working days.
2. Do you offer next-day delivery?
At the moment, we do not guarantee next-day delivery. All orders are sent via Royal Mail and delivery times may vary.
3. Can I choose a delivery date?
We currently do not offer specific delivery date selection. If you need your order for a special occasion, we recommend ordering in advance.
4. How should I store my sweets?
For best quality, store your sweets in a cool, dry place away from direct sunlight. Specific storage instructions may vary depending on the product.
5. How long do your sweets last?
Shelf life varies by product, but most sweets are best enjoyed within a few days of delivery for maximum freshness.
6. Do you accept returns?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery.
7. What if my order arrives damaged?
If your order arrives damaged, please email us at info@simwaysweets.co.uk within 24 hours of delivery. Include your order number and photos of the issue so we can assist you.
8. Do you offer custom or bulk orders?
For custom or large orders (e.g. events, weddings, corporate gifts), please contact us at info@simwaysweets.co.uk and we’ll be happy to help.
9. Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. Once your order has been prepared or dispatched, we may not be able to make changes.