Returns & Refunds
Due to the perishable nature of our products, we do not accept returns.
However, your satisfaction is very important to us. If your order arrives damaged or there is an issue with your items, please contact us within 24 hours of delivery so we can resolve this for you.
Email:
info@simwaysweets.co.uk
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged items and packaging
Unfortunately, we are unable to assist with issues reported after 24 hours of delivery.